Communisis is an integrated business services company which drives client value through the provision of increasingly digitally enabled solutions for regulated communication and marketing execution. Communisis has built its organization to deliver on this, with a unique combination of market and consumer insight, customer communications strategy, technology and transformational expertise.
From initial idea through to in-store execution across multiple channels and countries, our teams work with a range of clients, across multiple sectors and countries to motivate shoppers to experience and most importantly buy their brands. We make their retail marketing communications more effective and efficient. Understanding our client’s challenges enables us to devise strategies, design, procure, manage and activate campaigns.
Role objectives
We have a fantastic opportunity for an English and Turkish speaking Administrator to join our growing team.
We work with a flexible/hybrid model with days in our Warsaw office and days from home. We are open to applications from outside of Warsaw for the right candidates.
You would be supporting our teams and clients, providing an efficient and professional service to in-country stakeholders. The Project Administrator will provide ongoing execution of key tasks and actions throughout multiple accounts and manage the internal business processes and follow audit trails including governance & contract adherence at a local level.
Key accountabilities
- On an end to end, project by project basis work with the Customer Relationship Manager and Purchase Manager to deliver these as required both locally and across EMEA
- Coordinates the internal administration process: Purchase Order (PO) requisition, processing through proprietary IT systems and follow up to job completion (Proof of Delivery requisition and Invoicing) and process orders (from instruction to invoicing) in line with service level agreement, client brief and expectations, quality & ISO standards
- Manage critical path schedules within projects to adhere to key terms of the client’s/supplier’s contract and SLA e.g. pricing, turnaround times etc
- Ensuring procurement and services operations run smoothly keeping track of contracts and invoices, managing the processes, keeping accurate records, and assisting programme teams on milestone management
- Follow and update operational and project reports as directed covering areas such as: Operational Status, Job Tracking, Job Critical Path
- Escalate to the Senior Client Relationship Manager/Buying Lead/Country Manager any situation requiring contingency planning and crisis management, with a solution-led attitude KPI: Maintain incident log for both internal, client and supplier incidents at 100%
- Question to understand or clarify expectations and provide client with essential business as usual information including notifying them when projects are slipping or of potential problems.
Experience
- Strong Turkish and English language skills (spoken and written)
- Experience of working with business processes such as invoicing, project management and purchase orders will be an advantage
- Solid organisational, prioritisation and time management skills and the ability to coordinate and track multiple projects simultaneously
- Sound numerical skills, ability to process large volumes of data and the ability to apply these skills in a business context
- Excellent Microsoft Office skill particularly Excel and Word
- Able to talk the same language as the teams - know the language of FMCG communications.
- Polished professional communication and presentation skills
Capabilities
- Team Working
- Problem Solving skills
- Customer Care
- Influencing / Persuasion
- Consultancy
Job Reference: CM02262
