Job Summary
Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Customer Service Specialist with English
Location: Warsaw
Your daily tasks:
✅ Providing the highest level of customer service (Chat/E-mail/Phone);
✅ Answering incoming calls and meeting targets set by the customer and management;
✅ Following company policies and procedures, ensuring quality;
✅ Performing daily tasks in an efficient and timely manner;
✅ Achieving quality goals for calls and customer satisfaction.
What do we expect from you?
Language: Proficiency in English (C1);
Experience: Cool if you have experience in sales;
Technology: Knowledge of MS Office and developed computer skills;
Personality: Motivated and enthusiastic.
Advantages will be:
Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Sales skills;
Soft skills.
Working conditions:
Type of contract you choose yourself (freelance contract for students or employment contract);
Basic salary + bonuses;
- Working hours: 7:00 pm - 4:00 am, Monday - Sunday (5 days, 8 hours a day);
On-site work in our new office in Warsaw
What else should you know?
Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.
Company Overview:
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
